Support

The app is empty — where are the channels?

It arrives empty by design: it carries no channels of its own. Open Settings, add the playlist or Xtream portal your provider gave you, and press sync. A large catalogue takes a few minutes the first time.

A channel or film will not play

Try the other playback engine from the player's menu — some providers package streams the system player cannot open. If nothing plays at all, check the portal address and the login: many panels accept a login in any case when you sign in, but require the exact spelling when they hand out the stream.

My catalogue disappeared after a sync

It no longer can. A sync now builds the new catalogue beside the old one and swaps it in only when it is complete, so an interrupted sync — or a provider answering with an empty list — leaves what you already had in place. Press sync again when the connection is steady.

I paid, and the app still shows the free limits

Use Restore purchases on the subscription screen; entitlement is read from the store, not from a setting, so it comes back after a reinstall or on a second device signed in to the same store account. To cancel, use your App Store or Google Play subscription settings.

How do I delete my account?

In the app: Settings → Cloud Sync → Delete account. Your playlists, favourites, viewing positions, watch history and paired devices are removed from the account for good; whatever is already on each device stays on it. If you no longer have the app installed, write to the address below from the account's own email address and ask.