Privacy policy

The short version: no advertising, and nothing about what you watch is sold or shared. Your playlists and viewing stay on your device unless you turn on Cloud Sync, which is optional and off until you sign in.

Last updated 2026-09-07

What stays on your device

Your playlists — including the username and password your provider gave you — the catalogue and programme guide downloaded from that provider, your favourites, where you stopped watching, and how you like subtitles to look are all stored in a database on the device itself.

None of it is sent to us unless you turn on Cloud Sync, which is off until you sign in. Deleting the app deletes everything held on the device.

If you have device backups switched on, your phone or tablet may include the app's data — playlists among it — in those backups. That is between you, Apple and Google; we never see them.

What your provider sees

The app talks to the portal you entered, directly. That provider sees the requests it makes and the address they come from, and their own privacy policy governs what they do with that.

Most IPTV portals are only offered over plain HTTP. Where that is the case, those requests — the login among them — are not encrypted on their way across the network, exactly as in every other client for these services. The app uses HTTPS automatically wherever a provider offers it.

We are not your provider and never receive your provider credentials.

Cloud Sync, if you turn it on

Cloud Sync is optional and does nothing until you sign in with Apple or with Google, or pair this device with one that already has. Until then the app has no account and this section does not apply to you.

Once it is on, the app keeps a copy of your playlists — including the username and password your provider gave you, because a playlist is not usable without them — along with your favourites, where you stopped watching, what you have watched, and your settings. That copy exists so that the same library appears on your other devices, and it is used for nothing else.

The account itself holds the identifier your sign-in provider gives us and, if they share it, your email address. We never receive your Apple or Google password. Each device you add is listed in the app, and you can remove any of them at any time.

You can delete the account and everything in it from inside the app, under Cloud Sync. That removes the server's copy immediately; what is on each device stays on that device until you delete the app there.

Online subtitles and descriptions

When online subtitles are available in your build and you use them, the app asks our gateway for them. It sends what is needed to find the right file — a title's name, year and catalogue identifiers — and an anonymous token created once per installation, which exists so the service can apply fair limits. That token is not linked to you, your provider or your playlist.

If you choose to sign in to OpenSubtitles, the sign-in is passed to OpenSubtitles and the session it returns is kept on your device. Your OpenSubtitles password is never stored, by the app or by us.

Descriptions, artwork and ratings for films and episodes your provider sends bare are fetched the same way. Nothing about what you watch is stored against you.

Crash reports

When the app closes unexpectedly it writes down what went wrong and sends that to us the next time it starts. A report contains the fault, the sequence of code that led to it, the app's version, the operating system's version and the kind of device — a model name such as iPhone 15 Pro, never a name you have given it.

It carries no account, no email address, and nothing about what you were watching. Your provider's address, username and password are removed from the report on the device, before it is sent, and the app has tests whose whole purpose is to keep that true.

This is diagnostics and nothing else. It is not analytics: we do not count screens you open, films you play or time you spend, and there is no third-party measurement service in the app.

Purchases

Subscriptions and the lifetime plan are handled entirely by the App Store or Google Play. We are told that a purchase is active; we are never given your payment details, and we do not process a payment ourselves.

Children

The app is not directed at children under 13 and we do not knowingly collect anything from them. It also cannot know what a provider's catalogue contains — deciding whether a service is suitable for a household is the account holder's to make.

Changes to this policy

If this policy changes, the date at the top changes with it, and a material change will be announced in the app before it takes effect.

Contact

Questions about this policy, or a request about data you believe we hold, can be sent to the address on the support page.